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The Best

Web3 CRMs

Managing the members of your Web3 community can become... messy.

Especially when you're trying to monitor conversations, nurture relationships, establish trust, and close deals across multiple platforms.

Web2 solutions might help you better manage customer relations on one platform, but they've not yet grown to encompass the variety of platforms we use to communicate in Web3.

If you're running a Web3 project, you're going to need a dedicated, custom build Web3 CRM.

Below you'll find a growing list of the best Web3 CRMs around.

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3RM is a CRM built spec ifically for Web3 brands
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Kazm is a Web3 CRM that helps projects understand who's in their community and better communicate with them
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Absolute Labs is a Web3 CRM. They explain themselves as a wallet relationship management platform.
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Beyond is a Web3 community management platform and CRM
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Dework is a Web3 native project management platform that brings collaboration to Web3 projects
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Blaze is a community-first CRM built for Web3 brands
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Holder is a web3 CRM and marketing automation platform that powers customer data for the tokenized world.
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Commsor provides several tools to help community led brands educate and engage their audience.
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Guild enables automation for Web3 memberships across the platforms your community already uses.
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Back to the rankings

What is a Web3 CRM?

A CRM is a customer relationship management platform.

it basically allows you to better communicate with your customers and community whilst also tracking how that communication is handled.

We're talking things like the stage of communication the user is at, how it's been handled, and the overall result of the communication.

Web3 CRMs do the same thing, however, they have to encompass communication platforms that Web2 CRMs don't yet integrate with.

Why do you need a Web3 CRM? 

Simply because a lot of Web2 CRMs don't yet sync with the comms platforms Web3 uses.

Web2 CRMs will link with email, some social media, and those on-site chat bots.

But with so many Web3 comms happening in private communities like Discord and Telegram, there's a need for more detailed and specific features. Those built specifically for projects that rely on these platforms.

This is what Web3 CRM platforms do so well. They're specific built for decentralised projects.

How to choose a Web3 CRM

You need to assess Web3 CRMs on whether or not they incorporate and link up with the services you use to communicate with your audience.

For example, if you use Discord but the platform doesn't sync with Discord, it's of no use to you.

You also need to assess whether or not the other tracking functions and tagging capabilities would be useful to you.